Summary: This time we hear from Bobby Feldman, a Pittsburgh, Pa.-based partner and financial advisor with Snowden Lane Partners, an independent wealth advisory firm with offices across the country. He describes how much he’s learned about clients by letting them do the talking.
 Listening is not about just sitting quietly. It’s actually a very engaged process — clients can tell if you’re just smiling and nodding but are actually daydreaming about something else. You have to really pay attention and notice the important things your clients are telling you.”Bobby Feldman, Snowden Lane Partners |
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