Part of that [human capital] is the passion you can bring to the client because you’re not a robo, and part of it is the intellect that you can bring and how you think about things that are not always quantitatively addressed. “That’s your skill set. Think of that as the engine driving the train, and the rest of the train are all the components that make you great at what you do.”

Mitch Caplan, CEO, Jefferson National.