Summary: Gratitude can be defined as the quality of being thankful or the readiness to return kindness.Janus Labs, Janus Capital’s consulting arm, created a program it called “The Art of WOW” nearly five years ago to help encourage advisors and financial professionals to express gratitude on a regular basis.
 If we look at just the quantitative side of the equation in the relationship between the investor and the advisor…vis-a-vis fees, it’s a race to the bottom for client experience. Advisors are going to have to demonstrate their value beyond investments.”John Evans Jr., executive director, Janus Labs |
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