Advisor compliance in the age of the emoji

Summary: In the past, advisors met their clients in person, made a phone call or maybe sent an email, but now clients and brokers can communicate anytime across a far wider variety of mediums. Text messages, Facebook, WhatsApp, Twitter, Skype, WeChat, Instagram: All these channels can be used to conduct business. They can also be used for other nefarious activities, presenting financial services companies with the daunting task of ensuring that all staff interactions meet compliance obligations.